Privacy Policy

This privacy policy sets out how Practical Solutions uses and protects any information that you give Practical Solutions when you use this website.

Practical Solutions is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, and then you can be assured that it will only be used in accordance with this privacy statement.

Practical Solutions may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st December 2009.

What we collect
We may collect the following information:
  • Email Address only if you have determined to supply it.

Why we may collect your data Personal Information
You may at times be asked to supply personal information via the Practical Solutions website. Personal information is anything that enables us to identify you in some way, such as your log-in name and email address.

If you supply such information, we are legally bound by the Data Protection Act 1998 to ensure that such information is only used for the purpose for which it was requested and also to ensure that the data is held securely.
  • Practical Solutions keep a record so you don’t have to keep going over the same information every time you wish to contact us via the website.
  • Records are stored on the secure website, which is unique to Practical Solutions.
We always want to keep what you say to Practical Solutions confidential, but if we are very worried about your safety or the safety of others, we will talk to you about the need for other people to know. Practical Solutions will only take action if we feel it’s an emergency, or a child protection issue, or if we feel that you are in grave danger, and we want to talk to you about this first. However, on occasion we may have to take action without your consent.

We are unable to provide you with copies of your 1-2-1 conversations or records as we cannot verify your identity.

We also use this information to collect anonymous statistical information to help us improve Practical Solutions services. This can also involve sharing anonymous information with others to promote Practical Solutions services.

Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the date you choose to share with us.

Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites, and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.